First of all, this is my first review on Amazon. I don't usually take the time, but felt that it was warranted in this case.I read the reviews for this drive prior to making the purchase, and chose this one because it had such good reviews for the XBOX ONE. That being said, I needed it desperately for game storage as I bought the Day One console and was limited to 500GB.When I plugged in this device, it was recognized as media storage only for music and general media, not formatted for XBOX games and apps. There was an instruction card supplied (as well as a USB 3.0 cable) on how to format the drive, however the XBOX ONE was not allowing me to do as instructed. I then spent not one, not two, but THREE tech support call on-line with Microsoft explaining to me that there was a partition on the drive that had to be removed in order to format it properly. Two of the three techs told me that. The third, told me that the manufacturer probably labeled the cord as USB 3.0 and didn't send me what I'd paid for, etc. (not true), etc. - so here's where the 5-stars come in...I went on-line to www.oyendigital.com to get their contact number, dialed it, was not left in a queue - someone picked up the phone within a minute - told me they have had this issue on occasion since the November 2014 firmware update that XBOX did - and resolved the issue over the phone with me in LESS than five minutes. I DID NOT have to remove any partitions, I DID NOT have to return anything - I ended my frustration with one simple phone call to the manufacturer who was exceedingly helpful, spoke English, answered the phone right away (on a Monday morning when you would think they would be busy after the weekend) - so... kudos to you Oyen Digital for renewing my faith in at least ONE company out there with outstanding Customer Support.I highly recommend this drive. No issues, plenty of storage, fast, and great customer support is there if you need them.