The product or the supplier for this seller is not good at this time. But the seller compensated it.Accurate easy to install/use.I have been using this for a year now in my business; I never run into any issues with it. I only gotta change the receipt roll each time; no ink problem. It was easy enough to install and connect to my computer. I really love it!I have to admit that the driver install for this printer kind of threw me for a loop. It can be installed using either POS (Point of Sale) or standard drivers - and I got hung up trying to get the POS drivers installed and configured.After blowing a few hours on that, I found the standard drivers - and then everything worked perfectly.Anyway, for us the standard drivers are the right choice - but there are some systems that require the POS drivers.Once everything is installed, the performance is impressive. This printer is also very easy to load and use!I love that we can print PDF417 barcodes on our receipts using simple font substitution. If you have any control over your printing software, I would highly recommend looking into that function of the printer driver. (Although we use PDF417, the printer can also generate many other 1D and 2D barcode types.)Overall, I would definitely recommend giving this printer a shot. We're using a couple of them in the front of our store without any issues at all.i bought this printer to complement my diy pos system. the other items include a dell TL;DR: If you are a professional developer stay away from EPSON.The printer itself is great, but EPSON's technical support is beyond worthless. I am desperately trying to download their JavaPOS drivers so that I can integrate advanced functionality into our POS program, but I can't download the drivers from their website. Before I log into their website I can see the drivers I want to download, but then when I log in the JavaPOS files disappear. If I copy the direct download link and then login I get sent to an error page that says "You are not authorized to view this page." This is an obvious file permission problem on their own webserver--I can download any other driver, just not the JavaPOS one. However, after spending 2 hours with their support staff they told me that I needed to create another account and try again... So I did and, low and behold, the same permission problem existed. Their unbelievable response was to try and create another account again, for the third time. When I told them to pack sand, they told me to contact my OS vendor, as if somehow Microsoft is going to give a single flip about a technical problem on EPSON's website. Their support staff was adamant that my inability to access a part of their website was due to a problem with Windows 10, "because they can access it on their Windows 7 computers." Unreal. Stupid doesn't get much stupider than that. Furthermore they tried to explain to me that they didn't have any problem downloading it on their, obviously elevated, admin accounts. Yes, I get it, your super user permissions can download the file, how again does that apply to my regular account?Update: Its like a bad joke, it keeps getting worse. Having gotten no where with phone technical support I contacted their web support which promptly gave me a link to their standard printer drivers which was nothing at all related to the JavaPOS drivers that I've been literally pleading for. After several hours of back and forth communication someone eventually ended up personally sending me the file to install, but when I attempted to open the file the installer has a common Java bug and fails! Granted, there is a workaround to run the installer in spite of the bug, but their absolute unprofessionalism is astounding. They literally blamed the bug on my computer setup and refused to look into it further when the bug is a well documented Java Version bug.This is second time purchasing this unit to replace others that have broken. Easy to install, clean crisp thermal printing. Have had no issuesThis is one of the best thermal printers out there. It's a workhorse and doesn't give any trouble. Have been using it for over 2 years and has yet to have a single problem with it. It was easy to setup as well. Would definitely look at getting another one when needed.Order the product by mistake. Didn't know the item in the shopping cart. Brand new never open still seal in the box. Pay for the return shipping on my own. Even a brand new seal in the box the store still charge you restocking fee. If the product is used or missing things charging restock fee that is fair. But a brand new one charging restocking fee that return policy seems to be too straight. Learn by mistake. Make sure double check the shopping cart before hit the order button.El proveedor no me contesta, le envíe correo para solicitar factura y nunca me respondieronesta impresoras las tenemos en dos negocios tienen uso diario salen buenas asta ahora la marca es garantiagracias Amazon llego en tiempoMás de lo que esperaba. Para empezar no la encontraba, ni tenía tanto tiempo para andar aventurando en la ciudad de un lado para otro. Me recomendaban la plaza de la tecnología, pero honestamente me daba un poco de desconfianza...En fin, excelente precio y de la calidad ni se diga,un plus!!De las mejores impresoras para punto de venta que existen en la actualidad. Funciona excelente con el software que tengo. Una inversión inteligente a la hora de equipar tu punto de venta.